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Our Culture: The Fortive Business System

Thomson is one of the world’s leading providers of mechanical motion control technologies. As part of Fortive Corporation, our mission is to help customers control their worlds of quality, costs, delivery and business by:

  • Listening.
    The voice of the customer drives everything we do from product development to shipping and follow-up.
  • Continuous Improvement.
    The Fortive Business System guides our manufacturing, engineering, operations and sales business processes to provide the foundation for efficiency and innovation.
  • Innovation.
    Our extensive experience, combined with creativity, allows us to continually introduce breakthrough products, services and processes.
  • Employing the Best People.
    We are passionate about recruiting, developing and retaining the best talent available – people who use their skills, creativity and integrity to develop innovative ways to meet customer needs.

Listening to customers, advanced business processes, talented people and technical know-how all combine to provide an environment for innovation throughout Thomson. As a result of this innovation, we can offer our customers low installation and operating costs, high performance, faster availability and consistently high quality.

Success doesn't happen by accident.

We have a proven system for achieving it. We call it the Fortive Business System (FBS), and it drives every aspect of our culture and performance. We use FBS to guide what we do, measure how well we execute, and create options for doing even better - including improving FBS itself.

In the mid-1980s, a Fortive division faced with intensifying competition launched an improvement effort based on the then-new principles of lean manufacturing. The initiative succeeded beyond anyone's expectations - reinforcing the division's industry leadership as well as spawning the Fortive Business System (FBS). Since this modest beginning, FBS has evolved from a collection of manufacturing improvement tools into a philosophy, set of values, and series of management processes that collectively define who we are and how we do what we do.

Fueled by Fortive's core values, the FBS engine drives the company through a never-ending cycle of change and improvement: exceptional people develop outstanding plans and execute them using world-class tools to construct sustainable processes, resulting in superior performance. Superior performance and high expectations attract exceptional people, who continue the cycle. Guiding all efforts is a simple philosophy rooted in four customer-facing priorities: Quality, Delivery, Cost and Innovation.

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